Frequently Asked Questions
WHAT IS MY RIGHT SIZE?
As Befurs caters to the oversized and normal fit, it’s worth noting that our sizing chart is available on our website, which provides detailed measurements for each size to help you choose the perfect fit.
WHAT ARE THE CARE INSTRUCTIONS ON THE T-SHIRTS?
Machine wash works for all our tees. Air-dry. Avoid dry cleaning. Use cold water to avoid colour bleed & shrinkage. Do not iron the print directly.
HOW DO OUR NEW DROPS WORK?
We usually announce our upcoming designs and collections on our official Instagram account - @befursindia. Follow us to stay updated with our latest releases and drops.
WHERE DO WE DELIVER?
We ship and deliver all our orders Pan-India.
WHERE IS MY ORDER SHIPPED FROM?
All online orders are shipped from our Fulfilment Centre located in Pune, Maharashtra.
WHAT ARE THE DELIVERY CHARGES?
All online orders from befurs.com are eligible for free shipping Pan-India.
DO YOU HAVE A STORE PICK-UP OPTION?
No, we have an online store.
WHEN CAN I EXPECT MY DELIVERY?
We ship all orders within 48 hours of receiving them. Kindly allow us 5-7 working days for delivery.
WHICH COURIER DO WE USE?
We primarily use BlueDart Air for fast delivery, but we assign the best available courier based on location.
HOW CAN I TRACK MY ORDER?
You will receive an email with tracking information, and an order confirmation message on your WhatsApp.
WHY IS MY ORDER DELAYED?
Logistic issues out of our control may cause delays. Feel free to contact us for support.
HOW DO I CONFIRM MY ORDER STATUS?
Your order is confirmed with a 5-digit order number. Check your email for tracking details.
CAN I CANCEL OR AMEND MY ORDER?
Once an order is confirmed, it cannot be cancelled. However, you can modify it if it's unfulfilled. Contact us via email immediately for changes.
CAN I CHANGE MY DELIVERY ADDRESS?
You can modify your delivery address if the order hasn't been fulfilled yet. Contact us for assistance.
I RECEIVED A FAULTY/DAMAGED PRODUCT. WHAT DO I DO?
Send an email to ordersupport@befurs.com with your order number and proof of the defect. We’ll replace it promptly.
MY ORDER HAS AN INCORRECT/MISSING ITEM. WHAT DO I DO?
Contact ordersupport@befurs.com with your order details and we will correct the issue for you.
CAN I EXCHANGE AN ITEM?
We have a 7-day exchange policy for online orders. Ensure the product is unused, undamaged, and all tags are intact.
HOW LONG DOES IT TAKE FOR THE EXCHANGE TO TAKE PLACE?
Once we receive the item, we process the exchange within 7-10 business days.
CAN I RETURN THE PRODUCT FOR A REFUND?
We do not offer refunds due to limited quantities produced. All orders are final.
CAN I GET A GST RECEIPT FOR MY ORDER?
Yes, email ordersupport@befurs.com for a GST invoice.
CAN I GET A CUSTOM MADE DESIGN FOR MYSELF?
Contact us at contact@befurs.com for custom orders.
WHERE ARE YOU LOCATED?
Our head office is located in Pune, Maharashtra.
MY TRANSACTION HAS FAILED. WHAT DO I DO?
If you received a confirmation email, your order will be shipped despite any transaction errors.
WHAT ARE THE CONTACT CHANNELS?
Order Related - ordersupport@befurs.com
Contact - info@befurs.com
WhatsApp Support - +91-9506044444